Frequently Asked Questions
Everything you need to know about Threads by Pri — our linen, our sizing, our orders, and everything in between. Can't find what you're looking for? WhatsApp us at +91 884 984 7739 — we typically reply within an hour.
PRODUCT & FABRIC
What fabric do you use?
What fabric do you use?
100% pure linen across all products — no blends, no synthetics, no compromise.
Is the linen itchy?
Is the linen itchy?
No. Our linen is soft and skin-friendly from the first wear and only gets softer over time.
Does linen wrinkle?
Does linen wrinkle?
Yes — slight creasing is natural and part of linen's character. A quick iron on medium heat while damp removes it easily.
How do I care for my piece?
How do I care for my piece?
Hand wash in cold water with mild detergent. Dry clean recommended for embroidered pieces. No bleach, no tumble dry. Iron while slightly damp. Line dry in shade.
Will it shrink?
Will it shrink?
Minimal first-wash shrinkage is normal and already accounted for in our sizing.
SIZING & FIT
How do I choose my size?
How do I choose my size?
Most pieces are true to size. Size up for more ease, size down for a neater fit. Always check the size chart for measurements.
What sizes do you offer?
What sizes do you offer?
XS to 2XL on most styles. Check individual product pages for current availability.
My size is sold out — will it restock?
My size is sold out — will it restock?
WhatsApp us at +91 884 984 7739 to check restock timelines on specific products.
ORDERS & PAYMENT
What payment methods do you accept?
What payment methods do you accept?
UPI, credit/debit cards, net banking, digital wallets, and Cash on Delivery (COD).
Is COD available?
Is COD available?
Yes — pan-India with a ₹150 charge.
Can I cancel or modify my order?
Can I cancel or modify my order?
Yes — within 12 hours of placing the order. WhatsApp us immediately at +91 884 984 7739.
SHIPPING & DELIVERY
Is shipping free?
Is shipping free?
Free on all prepaid orders pan-India. COD orders carry a ₹150 charge.
How long does delivery take?
How long does delivery take?
Dispatched in 2–3 business days. Delivered in 4–7 business days.
Do you ship across India?
Do you ship across India?
Yes — we deliver to 500+ cities pan-India.
How do I track my order?
How do I track my order?
A tracking link is sent via WhatsApp and email once your order is dispatched.
RETURNS & EXCHANGES
What is your return policy?
What is your return policy?
7-day returns and exchanges from the date of delivery. Items must be unworn, unwashed, with tags intact.
How do I initiate a return?
How do I initiate a return?
WhatsApp +91 884 984 7739 or email threadsbypri.enquiry@gmail.com with your order number within 7 days of delivery.
When will I get my refund?
When will I get my refund?
Within 5–7 business days of us receiving the returned item. COD refunds are via bank transfer.
What items cannot be returned?
What items cannot be returned?
Worn, washed, or damaged items and items without original tags.
STORE & CONTACT
Do you have a physical store?
Do you have a physical store?
Yes — F-8, DMD Pacific, Vesu, Surat, Gujarat – 395007.
Open 7 days, 11:00 AM – 7:00 PM.
How can I reach you?
How can I reach you?
WhatsApp / Phone: +91 884 984 7739
Email: threadsbypri.enquiry@gmail.com
Instagram: @threadsbypri_
